Hallmark ITAD Failure Case Research: Morgan Stanley


Morgan Stanley is on the heart of an indicator case within the ITAD business. The monetary large switched ITAD suppliers in 2016 to avoid wasting on prices and this finally led to vital knowledge loss for his or her prospects. In 2020, Morgan Stanley alerted their prospects that their knowledge was mismanaged and probably compromised, which has led to lawsuits in what would turn out to be a flashpoint for the ITAD business.


What precisely occurred?


Morgan Stanley terminated contract with ITAD supplier: Morgan Stanley selected to change suppliers from an skilled ITAD supplier to a different firm that didn’t focus on ITAD providers to avoid wasting on prices related to disposition. This led to poor practices and lack of sanitization of data-bearing units and the eventual lack of buyer knowledge.


Class motion lawsuit: After Morgan Stanley alerted their prospects concerning the knowledge loss, quite a few class-action lawsuits adopted, and the monetary large continues to be in authorized hassle. Many lawsuits are claiming that the corporate was negligent in defending the personally identifiable data of their prospects and there are vital threats relating to the protection of consumers. A couple of of the circumstances have been settled, however extra are nonetheless ongoing.


$60 million high-quality: The federal authorities fined Morgan Stanley $60 million for the mismanagement of buyer knowledge. The treasury division detailed the high-quality and Morgan Stanley continues to be doing authorized work to make sure this doesn’t happen once more.

 Hallmark ITAD Failure Case Study Morgan Stanley_what happened_Sage Sustainable Electronics

How can your organization forestall this?


Work with the fitting ITAD supplier: There’s a seemingly infinite quantity of ITAD suppliers to select from however choosing the proper supplier could make or break your enterprise. Morgan Stanley took a shortcut by working with a supplier that provided them a low quote for the providers required. This resulted in knowledge being mismanaged throughout the recycling course of and a expensive class-action lawsuit. ITAD firms make sure that the disposition course of is each safe and compliant. Forgoing this may end up in an array of authorized and environmental penalties for your enterprise.


Comply with the very best practices for ITAD: One of many key factors that was raised within the case in opposition to Morgan Stanley was that it didn’t observe the very best ITAD practices, and this immediately led to the lack of knowledge. Your supplier ought to work with you as a way to create a program that works for you whereas avoiding points corresponding to these. Making an attempt to chop corners may end up in extra future work and authorized ramifications.


Don’t accept an ITAD supplier based mostly in your location: Morgan Stanley selected to change ITAD suppliers to a supplier that was in the identical metropolis they had been. Though this resulted in short-term comfort, it led to vital points for them. A reliable ITAD supplier could have nationwide logistics to help your ITAD course of. Sage presents all ITAD prospects with nationwide logistics for safety and comfort. This may be achieved simply through the use of an internet type to request a pickup.

Learn More About Our Managed Services for ITAD

To be taught extra about easy methods to keep away from ITAD failures, try Sage’s ITAD managed providers right here.



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