Trying again at my first month at Xero, and forward to an thrilling 2022


So much can occur in six weeks or so. Since I arrived at Xero in December, vacation decorations have been and gone, we’ve loved a hard-earned relaxation, and we’ve returned to our (residence workplace) desks, bright-eyed and bushy-tailed because the yr will get underway. 

It has additionally been sufficient time for me to achieve some perception into what Xero, our clients and companions are all about; and to say my expectations have been surpassed is an understatement. 

I’ve regarded on in admiration on the accomplishments of Xero’s small enterprise clients and accounting companions over the previous 13 years. And now that I can see this primary hand, I’m blown away by the superb work you’re doing.

I’ve additionally skilled the dedication of everybody who works at Xero to earn your perception and belief. That mentioned, whereas we’re extra dedicated than ever to supporting you, it’s nonetheless doable to make errors. We know that the Xero expertise hasn’t all the time been as much as scratch, and for that we’re really sorry. 

However now could be the time for motion – and work is already underway to make sure we are able to ship on that dedication, by providing the most effective platform expertise for you. It’s this driving pressure that can information us by the yr forward. 

What’s subsequent

2021 was an extremely powerful yr for everybody. I tip my hat to you for all that you’ve completed throughout such attempting instances. And whereas 2022 will undoubtedly pose its personal challenges, I’m so excited for what lies forward, and what we are able to obtain collectively. 

We at the moment are reaching a turning level with small enterprise digitalisation. Market forces, buyer calls for and even authorities coverage, like Making Tax Digital (MTD), are shifting in order that digital adoption has modified from a nice-to-have to an important necessity for UK small companies. 

This can place large stress on many companies, who can count on an intense push over the approaching months and years to not solely stay compliant with laws like MTD, but additionally to faucet into the large alternative digitalisation brings. 

At Xero, we take our accountability as a associate throughout this time of change extraordinarily critically. We are going to proceed to work intently with you to make this transition as clean as doable, and empower you to grab the chance.

And that’s not the one factor to stay up for. The final two years have basically modified the best way we work together with one another. As a enterprise that deeply values our shut relationships, this yr is an excellent probability for us at Xero to reignite and reinvest in these connections.

This isn’t solely by Xerocon – an occasion I can’t wait to be a part of for the primary time – however by hitting the highway once more, assembly you in individual somewhat than by laptop computer screens. This closeness with companions and clients is part of Xero’s DNA, and we are going to reclaim that in 2022.

Lastly, we’re so excited to proceed constructing our app ecosystem, working with much more progressive companions to ship a better breadth of capabilities, and drive extra worth for you. 

Last ideas

As we glance again at 2021, it’s been heartening to see extra folks come to understand simply how essential small companies are to a wholesome, balanced society. We satisfaction ourselves on understanding this worth, and in doing our utmost to assist these companies thrive. 

In flip, we couldn’t do that with out our superb companions, who supply important perception and help to companies who’ve gone by a interval of utmost uncertainty. They’ve been an important information by uneven waters. 

After I look again on the finish of 2022, I hope we can have spent the yr strengthening {our relationships}, serving to you to take large strides in direction of digitalisation and a brighter future. 

Now we have a giant yr forward, and I can’t wait to see what we obtain.


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