I’m the Head of Associate Gross sales at Xero UK, having joined as a Senior Account Supervisor over 6 years in the past. I’ve liked working intently with lots of our accounting and bookkeeping companions and am passionate concerning the shut position we play in supporting you all in your digital journey.
Within the UK, we couldn’t have gotten to the place we’re in the present day with out the steerage of our incredible accounting and bookkeeping group. You tirelessly assist small companies, so we perceive simply how essential it’s that you just get the assist you deserve.
As each follow is completely different, with various wants, we’re making some adjustments to the ways in which we assist you so you have got entry to what you want, whenever you want it. I’d wish to share an outline of all of the areas of assist we provide, from account administration to schooling.
However first I need to take this chance to apologise for any disruption prompted when account managers change. We’ve made these adjustments that can assist you, nevertheless we respect that it will probably nonetheless be an inconvenience. Whereas we are able to’t assure these kinds of adjustments gained’t occur once more, we’re making plenty of enhancements to make sure you know precisely the place to show.
Account administration
For: Planning your digital journey, getting extra out of our services
This workforce is devoted to understanding, contemplating and advocating for the wants of our accounting companions. We additionally need to enable you get extra out of Xero’s services.
Planning your digital journey may be complicated. So to make sure you get higher entry to the precise folks on the proper time, we’ve modified the arrange of our account administration workforce. We’re offering you with higher entry to folks with experience in sure areas. We’ve additionally aligned the workforce by geography, in order that whoever you’re talking to has an understanding of any native nuances in your space.
For a lot of of you, this can imply your account supervisor will change which we respect may trigger disruption. Within the long-term, by offering a greater service, we consider the advantages will outweigh the negatives.
Your account supervisor can be in contact and you may take a look at their particulars by visiting the Apply Overview space in Xero HQ .
Associate consulting
For: Serving to you migrate to Xero and implement follow instruments
Many select to undertake a project-based method to deploying Xero throughout their shopper base. And that’s why we’ve a workforce of associate consultants, lots of whom have labored in follow. They possess a deep information of our product vary and perceive the challenges and alter administration required to make the shift.
Our lead associate consultants are readily available to watch progress and facilitate the assist required whereas specialists have the information that can assist you efficiently ship. This workforce additionally delivers our widespread Energise collection of webinars for these endeavor a smaller migration of purchasers. Even specialists want specialists.
Uncover how the Associate Consulting workforce may help you.
Xero Central
For: Questions on Xero
In the event you’ve acquired a query about just about something to do with Xero, Xero Central is the place to go.
Our complete assist articles are up to date day by day and over 95% of individuals get the reply to their questions in simply 4 minutes.
If our content material doesn’t reply your query, you’ll want one in every of our specialists to assist. On these events merely elevate a case and one in every of our buyer expertise specialists will reply. Our buyer expertise workforce works 24/7 internationally and most have a degree-level accounting background.
Get the solutions to your Xero questions in Xero Central. You may also elevate a case and get an estimate on how lengthy it’s going to take for a case to be responded to by way of ‘My instances’.
Schooling
For: Coaching staff on all issues associated to accounting, expertise and know-how
Xero’s schooling workforce (lots of whom are ex-practice workers) have created over 1,000 classes, 19 certification and badge programs, movies and webinars all accessible to you on Xero Central. Subjects cowl a spread of areas, akin to core accounting, follow instruments, and even the enterprise expertise that energy shopper contact. You may also upskill and turn into #XeroCertified – a studying expertise that helps our companions turn into proficient and assured with Xero’s core options.
Take a look at Studying on Xero Central, the place you could find out get licensed, and seek for programs, webinars and movies.
Listening and studying
One factor I’ve liked at Xero is the way in which our group helps each other. You’ve solely acquired to take a look at Xero Discussions on Xero Central or our Fb group to see the lengthy listing of feedback, queries and messages of assist.
Our new website Xero Product Concepts (previously Function Requests) launched not too long ago and is the interactive house so that you can share the adjustments you’d wish to see in Xero, and vote on different concepts. Elsewhere, our Xero Associate Advisory Council checks new concepts. We’re at all times in search of new members to affix so chat to your account supervisor if this pursuits you. After which after all, we are able to’t not point out Xerocon London. I can’t wait to meet up with lots of you then.
Our purpose is to make it as straightforward as we are able to so that you can get the enable you want, whenever you want it. To try this, we have to have real partnerships with our accounting group. We’re very open to suggestions and are consistently engaged on bettering issues for you, so please be at liberty to get in contact if there may be something you’d like to debate.
