ServiceNow (NYSE:NOW) is an enterprise software program and office administration orchestration vendor based mostly in Santa Clara, Calif. Its cloud-based enterprise service administration (ESM) platform, Now, helps corporations automate workflows throughout the enterprise, together with these concerned in IT service administration (ITSM), IT operations administration, IT asset administration, and HR service supply, amongst different domains.
AI — generative AI particularly — has more and more turn into a spotlight of late for ServiceNow, which has a market cap of $198 billion, making it the twenty first largest expertise vendor on the planet.
Newest ServiceNow information and evaluation:
ServiceNow’s $7.75 billion money deal for Armis illustrates shifting methods
December 24, 2025: ServiceNow introduced that it might purchase cybersecurity vendor Armis for $7.75 billion in money. This builds on its latest buy of id safety vendor Vezas, and the closing of its acquisition of AI vendor Moveworks.
ServiceNow is in talks to purchase id safety agency Veza for over $1 billion: report
November 27, 2025: ServiceNow is reportedly in superior talks to accumulate Veza, an id safety startup, for greater than $1 billion. For ServiceNow prospects deploying AI brokers throughout their organizations, the acquisition would deal with a essential hole: controlling what these brokers can entry and do.
ServiceNow’s Apriel 2.0 guarantees smarter AI with much less {hardware} — however affords no benchmarks
October 29, 2025: ServiceNow has introduced an up to date model of its Apriel open-source language mannequin. The mannequin is constructed on Nvidia’s Nemotron framework and targets monetary providers, healthcare, and telecommunications industries, the place regulators have made IT leaders cautious about proprietary AI programs.
ServiceNow’s AI Expertise is an agentic AI UI for the Now Platform
September 29, 2025: ServiceNow launched the AI Expertise (AIx), a contextually conscious multimodal AI-driven person interface for its Now platform. Constructing on the ServiceNow AI Platform and with a basis in Now Help, the corporate describes it as “a unified, conversational entrance door to enterprise AI.”
ServiceNow Zurich launch introduces agentic AI to the platform
September 10, 2025: ServiceNow’s newest iteration of its platform, “Zurich”, focuses on embedding agentic AI to boost safety, improvement, and workflows. For builders, new AI-powered instruments will permit what the corporate described as “safe vibe coding with pure language.”
Warning to ServiceNow admins: Repair your entry management lists now
July 9, 2025: A vulnerability in the way in which ServiceNow manages person entry management lists can simply permit a risk actor to steal delicate information, warns safety vendor Varonis, who urges admins to overview their customized and normal information configuration tables to beef up safety.
ServiceNow unveils AI workflow automation accomplice ecosystem, autonomous IT capabilities
Could 7, 2025: At its Information 2025 buyer and accomplice occasion, ServiceNow unveiled Workflow Knowledge Community, a strong ecosystem of company companions supporting workflow automation with AI.
ServiceNow places Salesforce within the crosshairs with expanded CRM instruments
Could 7, 2025: ServiceNow has jumped deep into the buyer relationship administration market with a new set of capabilities powered by AI.
ServiceNow launches AI agent command heart, communication spine
Could 6, 2025: ServiceNow unveiled a centralized command heart the corporate says will allow enterprise prospects to govern, handle, and safe AI brokers from ServiceNow and different third-parties from a unified platform. The corporate additionally launched a communication spine for AI agentic programs to alternate data, coordinate duties, and take motion.
Nvidia, ServiceNow engineer open-source mannequin to create AI brokers
Could 6, 2025: The upcoming ‘Apriel’ mannequin will be capable of create brokers that make choices about IT, human sources and customer-service capabilities.
ServiceNow reimagines platform for agentic AI
Could 6, 2025: At its Information 2025 convention in Las Vegas, the data expertise service administration (ITSM) firm debuted the AI Management Tower to handle, monitor, and optimize AI property, and declared its AI Agent Material because the “communication spine” of enterprise AI ecosystems.
ServiceNow to accumulate Logik.ai to spice up CRM portfolio
April 3, 2025: Logik.ai’s CPQ expertise will increase ServiceNow’s CRM portfolio and complement its service administration options.
ServiceNow to accumulate Moveworks to strengthen agentic AI and enterprise search
March 11, 2025: The deal strengthens ServiceNow’s problem to Salesforce, however success depends upon easy integration and maximizing Moveworks’ capabilities.
ServiceNow provides AI Agent Orchestrator, Studio to its Now platform
January 30, 2025: The additions to Now purpose to assist enterprises handle their AI brokers extra simply whereas growing productiveness.
Google Cloud chief strikes to ServiceNow as COO
October 24, 2024: Amit Zavery, who spent virtually 25 years at Oracle earlier than becoming a member of Google, is taking the COO position at ServiceNow as the corporate makes an attempt to attract a line below investigations surrounding an earlier govt rent.
ServiceNow, Rimini Road accomplice for a brand new ERP cost-saving mannequin
October 24, 2024: ServiceNow and finish‑to‑finish enterprise software program help supplier Rimini Road have collectively developed a brand new enterprise software program mannequin, designed to scale back prices for enterprises by offering a substitute for digitally reworking current ERP software program.
ServiceNow certificates error disrupts operations for tons of of organizations
September 24, 2024: ServiceNow confronted widespread buyer frustration after a root certificates error disrupted providers for over 600 organizations. The expired MID Server Root G2 SSL certificates prompted connectivity failures throughout a number of providers, together with Orchestration, Discovery, and AI-powered capabilities reminiscent of Digital Agent.
Warning to ServiceNow admins: Block publicly out there KB articles
September 17, 2024: Many organizations utilizing ServiceNow are inadvertently exposing delicate private and company information by way of misconfigured Information Base (KB) articles created by workers, safety supplier AppOmni has discovered.
ServiceNow ‘Xanadu’ brings AI brokers to Now Platform
September 10, 2024: The newest launch of ServiceNow’s flagship providing options ServiceNow AI Brokers for customer support administration and ITSM in a bid to inject intelligence into enterprise workflows.
Vital ServiceNow vulnerabilities expose companies to information breaches
July 30, 2024: Three essential vulnerabilities in ServiceNow’s IT service administration platform have reportedly been below energetic exploitation. The vulnerabilities, for which ServiceNow has issued hotfixes, have uncovered delicate data from over 105 organizations, together with authorities businesses, information facilities, power suppliers, and software program improvement corporations.
ServiceNow embroiled in DOJ probe of presidency contract award
July 25, 2024: ServiceNow has reported potential compliance points to the US Division of Justice “associated to considered one of its authorities contracts” in addition to the hiring of the then-CIO of the US Military to be its head of world public sector, the corporate mentioned in regulatory filings on Wednesday. The DOJ is trying into the matter.
ServiceNow 2Q24 outcomes place genAI as ‘tailwind’
July 24, 2024: The cloud-based ESM vendor introduced 22% year-over-year income development, based mostly on $2.54 billion in software program subscriptions for the quarter, and singled out net-new account contract worth (NNACV) for Now Help, its generative AI platform, as having doubled quarter over quarter, overachieving expectations
IDC MarketScape: ServiceNow amongst cloud administration automation leaders
June 12, 2024: Analysis agency IDC has launched “IDC MarketScape: Worldwide Multicloud and Hybrid Cloud Administration with Automation 2024 Vendor Evaluation,” which ranks ServiceNow amongst its leaders. “Latest investments in generative AI and partnerships with NVIDIA will maintain ServiceNow on the forefront of innovation for years to return,” IDC wrote in its report.
IDC Market Notice: Service should show itself in ALM push
Could 31, 2024: ServiceNow’s latest entry into the asset lifecycle administration (ALM) market is a part of an bold development technique that pits it in opposition to entrenched opponents, notes IDC’s Brian O’Rourke. Right here, the corporate’s genAI push could possibly be an vital asset, however “whether or not that is sufficient to guarantee success in a aggressive market … stays to be seen.”
IDC Hyperlink: ServiceNow 1Q24 outcomes announce ‘AI platform’ period
Could 6, 2024: ServiceNow’s 1Q24 earnings name launched the time period “AI platform” as a positioning assertion, notes IDCs Stephen Elliot, who sees compelling potentialities for the corporate and prospects alike. “Early indications and discussions from Now Help prospects spotlight constructive price financial savings and employees productiveness,” he writes.
Generative AI takes heart stage in newest ServiceNow launch
March 20, 2024: ServiceNow’s newest platform launch, dubbed Washington DC, strikes the cloud-based IT administration and operations software program firm sharply within the course of generative AI, with new options designed to assist corporations working with that expertise.
IDC Market Notice: ServiceNow entwines partnerships with genAI improvement
March 13, 2024: IDC’s Snow Tempest examines ServiceNow’s newest bulletins, which reveal an intertwined technique of generative AI improvement and {industry} partnerships geared toward focused industries and use circumstances. “These partnerships supply ServiceNow a strategic adoption alternative for organizations contemplating work with generative AI.”
ServiceNow provides gen AI to extra workflows, together with chatbot creation
November 16, 2023: ServiceNow is rolling out one other wave of generative AI additions to facilitate workflow administration on its Now Platform. The replace provides gen AI capabilities for subject service staff, chatbot creators, and builders, amongst others.
How ServiceNow will get essentially the most out of generative AI
November 15, 2023: Because the firm adopts generative AI internally, ServiceNow CIO Chris Bedi is measuring every thing — and thinks it’s best to too. “One purpose we’re releasing early is as a result of we’re prepared,” says Bedi. “We’ve been engaged on giant language fashions for years.”
ServiceNow boasts industry-first gen AI basic availability with Vancouver launch of Now
September 20, 2023: With the addition of Now Help to the Vancouver launch of its software program platform, ServiceNow is embedding gen AI throughout the three main workflows it helps. Now Help for IT Service Administration, Buyer Service Administration, and HR Service Supply add new textual content creation and summarization options and an interactive chatbot interface to assist staff get to related data extra rapidly.
ServiceNow provides new options to its Now Help generative AI assistant
July 26, 2023: ServiceNow is including new options to its Now Help generative AI assistant that comes bundled with the corporate’s Now platform, designed to assist organizations automate workflows. The brand new capabilities of Now Help, which embody case summarization and text-to-code, are appropriate with all workflows and are designed to drive productiveness and effectivity for organizations, the corporate mentioned.
ServiceNow affords digital agent to help with generative AI
June 13, 2023: ServiceNow is making generative AI accessible from extra areas of its low-code improvement platform, placing it entrance and heart within the chatbots enterprises are beginning to use to work together with their ServiceNow functions.
ServiceNow, Nvidia to convey generative AI to enterprise workflows
Could 17, 2023: ServiceNow and Nvidia are collaborating to construct generative AI functions for varied enterprise capabilities geared toward optimizing enterprise processes and workflows.
ServiceNow continues workflow platform growth with Utah launch
March 22, 2023: With its Utah launch, ServiceNow is increasing the attain of its Now Platform for workflow automation into new areas, and enhancing its efficiency in others.
ServiceNow posts This fall development as enterprise automation stays sturdy
January 25, 2023: Enterprise software program and office administration orchestrator ServiceNow introduced rosy income numbers in its This fall 2022 earnings name Wednesday night, saying that whole revenues topped $1.9 billion, which represents a 20% year-on-year enhance.
