GreenGeeks is comfortable to announce a brand new Ticket Validation system for assist tickets opened through e-mail. This can additional defend your account and forestall unauthorized entry. This new implementation will start Might 17, 2022.
What does Ticket Validation imply?
When opening a brand new Help Ticket by sending a message on to assist out of your registered e-mail on file with GreenGeeks, you can be required to take a further step to validate the ticket earlier than GreenGeeks will take any motion in your assist request. That is being carried out as a further layer of safety to your account. To keep away from the verification step, we suggest that you just submit all your assist requests from inside your GreenGeeks dashboard.
Find out how to Keep away from Ticket Validation?
GreenGeeks recommends opening your Help Ticket instantly from inside your GreenGeeks dashboard. Help Tickets opened from throughout the GreenGeeks dashboard are robotically validated, and no additional verification is required. Your assist request can be instantly labored on.
Should you proceed to ship in e-mail on to assist, you’ll need to observe the steps outlined under.
How do I validate my ticket?
To finish the validation course of, login into your GreenGeeks dashboard and entry the newly opened ticket.
As soon as on the ticket view web page, you’ll choose the associated service for this request from the dropdown field.
After choosing the associated service for this request, click on the Validate button to finish the method.
Clicking the Validate button will mark the ticket as Validated and robotically re-open the ticket so the GreenGeeks Help Staff can start processing it.
Why is this extra verification vital?
This extra validation is to your safety because it’s not unusual to forge an e-mail sender.
By requiring prospects who open tickets through e-mail to Validate the Help Ticket earlier than we start processing the request, GreenGeeks is ready to verify that the person opening the Help Ticket has entry to the GreenGeeks dashboard.
