Learn how to make the enterprise case for know-how implementation Learn how to make the enterprise case for know-how implementation


When making the enterprise case for investing in automated oblique tax know-how (IDT) and know-how implementation, what the corporate stands to realize by way of efficiencies and return on funding  (ROI) are definitely essential key elements, however the dialogue should ultimately come round to price.


  • How a lot is the system going to price the group up entrance?
  • What inside assets or prices will probably be essential to implement and preserve the system?
  • What recurring prices (e.g., licensing charges) will the group need to pay?
  • What’s going to the overall price be within the first yr? And yearly after that?
  • What does the breakdown of these prices seem like by operate, division, and so forth.?

New analysis carried out on the fee financial savings of know-how implementation

To provide company tax groups a extra dependable framework for figuring out how an automatic oblique tax answer would possibly assist their group, Thomson Reuters not too long ago commissioned Forrester Consulting to conduct an impartial analysis examine on the fee financial savings and enterprise advantages of ONESOURCE Oblique Tax, the corporate’s cloud-based tax engine.

With a view to consider the true prices of funding in tax automation, Forrester Consulting performed intensive interviews with seven ONESOURCE oblique tax clients, all of whom had transitioned from legacy tax methods and reported the prices they’d incurred. Forrester then aggregated the outcomes right into a “composite group” for instance its findings.

For reference, this “composite” group—let’s name it ‘Composite Co’. —is a multinational conglomerate that sells services and products in 70 nations, generates $5 billion in annual income, and has 28,000 workers.


Watch our free on-demand webinar, Constructing a enterprise case for oblique tax automation.


What was the breakdown of the carried out know-how?

The general price of integrating ONESOURCE Oblique Tax into Composite Co. was damaged down into three components:

  • Implementation prices
  • Licensing prices
  • Ongoing upkeep and coaching prices

1. Implementation prices

Although the precise period of time required for implementation is completely different for each group, getting ONESOURCE Oblique Tax up and operating remains to be a reasonably time-consuming course of, because of the complexity of methods integration and knowledge transfers concerned.

On the composite group created from the businesses Forrester interviewed, the  know-how implementation time was about ten months, and concerned 4 inside workers spending 40% of their time on the mission. Further assets included third-party consulting companies ($200,000), and one full-time wage for the implementation crew ($108,000). The preliminary implementation price was $391,440.

In Years 1 via 3, it was assumed that the enterprise can be increasing, bringing extra workplaces and features of enterprise into the community, requiring further implementation prices.

With the system on-line, nevertheless, solely two inside workers at 40% had been required, and solely $100,000 was wanted for third-party assets plus one full-time wage for the crew chief ($108,000).

In 12 months 1, then, implementation prices dropped to $195,720 together with threat adjustment. In Years 2 and three, fewer third-party assets had been wanted, dropping the fee to $143,220 together with threat adjustment for every further yr.

Value: The entire price for preliminary know-how implementation and three years of further companies was $832,000. Forrester additionally in-built a further 5% threat adjustment to account for potential variations in price, elevating the overall estimated implementation price to $873,600.

2. Licensing prices

In the course of the implementation section, licensing for ONESOURCE Oblique Tax prices nothing, as a result of licensing prices solely kick in as soon as the product is up and operating.

In Forrester’s examine, Composite Co. licensed two oblique tax modules, ONESOURCE Willpower and ONESOURCE Compliance over a three-year interval. In 12 months 1, licensing for Willpower and Compliance price $210,000 and $70,000 respectively, for a complete of $280,000. Threat-adjusted, these respective prices in 12 months 2 had been $218,400 and $72,800, and $227,136 and $75,712 in 12 months 3.

Value: For Composite Co., whole licensing charges over a three-year interval for each the Willpower and Compliance modules had been $917,750.

3. Ongoing upkeep and coaching prices

As a result of ONESOURCE Oblique Tax is a cloud-based platform, it requires comparatively little consideration from the IT division in comparison with the legacy methods it replaces. All the tax charges, guidelines, and codes are robotically maintained by Thomson Reuters, and the system doesn’t require any additional {hardware} past a corporation’s bigger enterprise useful resource planning (ERP) methods. Consequently, “upkeep” usually boils down to creating positive that any modifications to the ERP system are accounted for within the knowledge that the system makes use of for its calculations, particularly if new workplaces and features of enterprise are being added to the community.

Value: In 12 months 1, one IT worker at Composite Co. spent 30% of their time on upkeep. That worker’s time was valued at $32,400 for Willpower and $10,800 for Compliance—for a complete of $43,200. In Years 2 and three, because the system expanded, yet one more IT particular person was added, doubling upkeep for Willpower (to $64,800) however not for Compliance.

Whole upkeep price for 3 years: $194,400.

Value of know-how implementation coaching

On the coaching facet, ONESOURCE Oblique Tax is an intuitive, easy-to-use program total, however some coaching is important for the finance and accounting departments to get essentially the most out of their know-how funding. Within the Composite Co. instance, the one coaching mandatory was three hours of preliminary coaching within the first yr, then three hours of further coaching yearly to refresh individuals’s information and clarify new options. Employees with much less technical expertise might take a bit extra time, so Forrester accounted for this risk by including a ten% threat adjustment.

Value: Coaching prices had been $1,558 initially to coach 10 individuals, and $3,115 every for Years 1, 2 and three, to coach 20 individuals annually.

Whole price for onboarding and three years of coaching: $10,903

Whole price for each upkeep and coaching: $205,303*

*Plus 10% threat adjustment: $225,834

Last whole price for know-how implementation 

Implementation: $873,600

Licensing: $917,750.00

Upkeep and coaching: $225,834

TOTAL: 2,017,185

As well as, Forrester calculated the Current Worth (PV) for the quantity above, offering a complete risk-adjusted PV of $1,738,854.

In line with Forrester’s analysis, Composite Co.’s closing tally on their automated oblique tax funding over three years of operation seemed like this:

Whole price (PV): $1.7 million

Whole advantages: $3.8 million

ROI: $2.1 million

For a extra in-depth take a look at Forrester’s impartial analysis on the prices and advantages of ONESOURCE Oblique Tax’s tax automation platform, obtain the total examine.

Hold studying for extra assets on how you can calculate ROI in your tax know-how enterprise case:


















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