In October 2021, Twilio introduced that it is going to be sunsetting the Zipwhip model and its SMS platform and, if nothing is finished, all textual content historical past, performance, and contacts can be completely misplaced and erased. And since Zipwhip is not accepting new clients, their 30,000 estimated clients who rely on the platform—and maybe your crew—shall be in a dilemma in late 2022.
With Twilio shutting down textual content messaging companies, small and medium-sized enterprises will need to flip to reliable, turnkey enterprise textual content messaging suppliers.
Like Twilio, you possibly can ship enterprise textual content messages – and extra – with NextivaONE, the brand new enterprise software program from Nextiva. NextivaONE empowers you to ship enterprise textual content messages out of your PC, laptop computer, pill, or telephone—no matter machine you’re utilizing on the time. So, as an alternative of counting on solely a smartphone app, now you can ship enterprise textual content messages proper out of your pc with ease.
And while you’re prepared to maneuver past voice and textual content messaging, Nextiva’s bought you coated.
Twilio is shutting down Zipwhip textual content messaging. Hold communication flowing with NextivaONE.
With NextivaONE, your organization has entry to a wide range of messaging options that make it tremendous straightforward to achieve out and have interaction with clients. NextivaONE contains customizable SMS, electronic mail surveys, sensible automated workflows, clever reporting, and extra – all from one user-friendly platform. And that’s just the start!
NextivaONE helps consolidate all crew and buyer communications right into a single platform to streamline data sharing, crew collaboration, and communication so your organization has a whole document of buyer interactions.
Why NextivaONE is greater than a cheap textual content messaging service different to Zipwhip…
- Use one platform to speak with clients utilizing their most popular technique, together with telephone, SMS, chat, and electronic mail.
- Enhance crew effectivity and data sharing with centralized doc sharing
- Ship surveys to clients routinely after every interplay to assemble suggestions.
- Strengthen your ties with clients by sharing buyer conversations and notes throughout the group.
- Get monetary savings and scale back the variety of functions wanted to get your work executed.
- Simplify duties with enterprise-grade workflow automation options
High 3 options for enterprise homeowners to like about NextivaONE:
1. Threaded Conversations
With the assistance of our Threaded Conversations performance, you can begin a dialog with a buyer and examine all of their interactions in a single spot. Voicemail transcripts, surveys, emails, texts, calls, texts, and notes out of your calls are all threaded collectively into a gentle move.
Think about with the ability to discover your whole buyer contacts in a single place – no matter whether or not they name, textual content, electronic mail, or depart a voicemail for you. Companies can have a single dialog throughout all channels – no extra switching between electronic mail, Slack, Zoom, Asana, and different functions to do your work.
With only one device, our new software program might help companies of any dimension improve crew productiveness and create exceptional, partaking buyer experiences. There shall be no extra obstacles or product silos, simply the power to complete your work swiftly.
2. Voicemail Transcriptions
Learn and reply to voicemails with the convenience of textual content messages. With Nextiva’s voicemail transcription, you don’t want to show off your music to learn that voicemail. It’s obtainable in textual content format proper contained in the threaded dialog. Reply instantly by textual content message with out skipping a beat or hopping off that different name you’re on.
3. Name Pop
Name pop is a software program performance that immediately shows caller data in your display when a caller calls in. Earlier than you even choose up the telephone, you possibly can see who is asking and very important data from their profile, together with their most up-to-date sentiment rating.
Hold communication flowing with NextivaONE
With NextivaONE, you will have entry to the assets required to arrange an efficient contact administration system. It’s now solely a matter of saving your enterprise contacts, taking thorough assembly notes within the buyer profile, and making telephone calls.
Are you able to streamline your buyer data? Discuss to certainly one of our specialists to get began at the moment.
