InfoCepts managed companies helped a number one international financial institution in Singapore to modernize and mature its D&A ecosystem and harness the ability of knowledge and analytics for higher enterprise choices. With rising knowledge analytics panorama complexities over time, the shopper confronted a number of challenges like frequent escalations with 1000+ tickets monthly, unplanned downtimes, automation debt, lack of cross-skilled assets, and overworked stakeholders.
InfoCepts group arrange and matured the processes, service ranges, benchmarks and engaged a cross-skilled 6-member group to help 9+ platforms and 30,000+ reviews. We took end-to-end accountability for software change administration, service optimization, service automation, capability monitoring and reporting. The group additionally conceptualised and supported a number of knowledge literacy and competency growth initiatives to enhance adoption and the general buyer expertise.
InfoCepts helped the shopper cut back 80% tickets monthly and guarantee a 100% SLA compliance throughout enterprise purposes. This enabled the Enterprise and IT leaders to drive a slew of data-driven improvements to spice up analytics adoption throughout the group, enhance operational effectivity and buyer expertise.