Mashreq, a leading financial institution in the MENA region, has announced the launch of a new cross-border banking service aimed specifically at its UAE-based Pakistani customers.
For the first time in the UAE, Pakistani nationals living in the Emirates who already hold a Mashreq UAE account can now open an account with Mashreq Pakistan entirely remotely. The service is managed fully through the Mashreq UAE mobile app.
Eliminating cross-border friction
The new digital service replaces the traditional manual account-opening process. It eliminates the need for physical documents or the requirement for expatriates to make in-person visits to branches back in Pakistan, creating a seamless, end-to-end digital experience.
Once the account is activated, users gain access to a unified global dashboard within their existing app. This allows customers to view and manage both their UAE and Pakistan account balances in one place, offering enhanced visibility and control over their cross-border finances.
Fee-free instant remittances
Fernando Morillo, group head of retail banking at Mashreq
A major draw of the new service is the integration of Quick Remit, an exclusive feature available only to Mashreq account holders. Using this tool, customers can send money to their home country instantly and completely free of charge.
Furthermore, Pakistani customers who open an account with Mashreq Pakistan will receive a current account with zero minimum balance requirements, alongside a free domestic PayPak debit card.
Fernando Morillo, group head of retail banking at Mashreq, commented: “We are delighted to introduce this pioneering digital service, which marks a significant milestone for Mashreq and our customers. As the first bank in the UAE to enable non-resident Pakistanis to open accounts in their home country digitally—without physical paperwork or branch visits—we are demonstrating our commitment to reimagining banking through innovation. Our zero-fee Quick Remit service further enhances the experience, empowering customers with greater convenience, speed, and value.”
Ghazal AlSakaal, global head of digital strategic partnerships at Mashreq, added: “By enabling seamless and secure cross-border account opening, we are breaking down traditional banking barriers and delivering meaningful impact to our customers. We believe this service will redefine how expatriates engage with their financial needs across borders, and we look forward to further enhancing the region’s financial landscape through innovative initiatives.”
