AUSTIN, Texas—January 29, 2026—WP Engine, a world net enablement firm offering premium merchandise and options for web sites constructed on WordPress®[1], at this time introduced the appointment of McAlister Southern as senior vice chairman of buyer success. Southern will lead WP Engine’s world Buyer Success staff, reinforcing the corporate’s dedication to delivering award-winning buyer experiences.
The corporate has been acknowledged with a number of {industry} awards in 2025 for customer support excellence, together with Gold and Platinum TITAN Enterprise Awards and a Gold Worldwide Enterprise Award (Stevie Award). WP Engine’s staff resolves 90% of assist points on first contact and solutions 75% of incoming chats in beneath 10 seconds. In response to the rising wants of enterprise and mid-market clients, WP Engine buyer satisfaction stays at 96%.
With Southern main the worldwide Buyer Success staff, WP Engine strengthens its capacity to gas scalable buyer acquisition, deepen buyer engagement, and assist clients maximize the worth of their WP Engine options.
“Buyer success and delivering buyer experiences that constantly outperform expectations have at all times been a defining power at WP Engine. McAlister’s management builds on that basis at this stage of our development,” stated WP Engine CEO Heather Brunner. “Her expertise scaling world groups and advising enterprise clients will sharpen how we assist organizations as their digital experiences develop extra advanced and enterprise vital.”
Southern brings greater than 15 years of expertise scaling world buyer worth and account administration in buyer success organizations throughout main know-how platforms. With a observe document of rising groups whereas driving roughly six-fold income development, Southern will deal with buyer worth realization, strategic account engagement, and strengthening company partnerships.
“The staff already units a excessive bar for buyer care, safety, and innovation,” stated Southern. “My focus is on serving to clients absolutely perceive and understand the worth of what they’ve constructed on WP Engine, whereas guaranteeing their voices immediately inform how we proceed to evolve our platform and merchandise.”
Click on right here to study extra concerning the unbelievable work clients are already constructing on WP Engine’s platform.
About WP Engine
WP Engine empowers corporations and businesses of all sizes to construct, energy, handle, and optimize their WordPress web sites and functions with confidence. The worldwide know-how firm serves and powers greater than 5 million websites, offering premium, enterprise-grade options, instruments, and providers, together with specialised internet hosting platforms for web sites constructed on WordPress, industry-tailored company options, and developer-centric instruments like Superior Customized Fields, NitroPack, Native, and extra. Progressive know-how and industry-leading experience are why Pandora, Experian, Equifax, VMware, Hubspot, and Dell select WP Engine. Be taught extra at wpengine.com.
[1] The WordPress® trademark is the mental property of the WordPress Basis. WP Engine isn’t endorsed or owned by, or affiliated with, the WordPress Basis.
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