Excessive uptime, worth for cash, and responsive help are the three crucial options Chris was lacking from his earlier internet host. As a part-time internet company proprietor, he should be certain that all his shoppers’ websites can run easily with out his fixed supervision. Find out how shifting to Hostinger has solved all of his issues and extra.
Background
Chris W. Balmer is a senior IT supervisor in Suffolk, the UK. On the facet, he runs CWB Consultancy, an online company he took over from a pal 15 years in the past. He now has over twenty shoppers, starting from vacation cottage leases and museums to logistics firms.
Challenges
Chris wears many hats in his enterprise, from caring for his shoppers’ internet growth to making sure their websites run easily in all areas. In consequence, having a dependable internet hosting supplier is crucial to Chris’s enterprise success.
Nonetheless, he confronted a number of issues together with his earlier internet hosting supplier.
First was unreliability. Chris bought shared internet hosting for himself and his shoppers, which is often appropriate for a number of small to medium-sized web sites. Sadly, the one he used ceaselessly skilled downtime.
“The shared server was consistently going offline as a result of one other web site on it was having an issue – nothing was compartmentalized. The downtime might happen as soon as and even twice a day,” Chris defined.
The second was the worth. “After the downtime catastrophe, I used to be basically compelled to improve my internet hosting package deal and transfer to a server with a bigger capability. We ended up paying round £800/yr, which was a good amount of cash.”
Poor help was additionally a serious downside. A yr in the past, the corporate skilled an infrastructure downside and needed to migrate some accounts to a special server. Nonetheless, Chris was by no means contacted about this.
Throughout that point, a few of his shoppers’ web sites went offline, and a few have been even deleted utterly.
When he lastly bought in contact with a consultant via chat, they couldn’t help him. As an alternative, they moved the issue to their administrator workforce, who then contacted Chris by way of e-mail. “When you bought a response inside every week, you have been fortunate.”
These points occurred so ceaselessly that they began interfering with Chris’s full-time job. Moderately than specializing in methods to run his enterprise, he needed to care for his internet hosting supplier’s issues.
“I needed to cope with my shoppers and inform them why the system was offline, or they weren’t getting emails, which was horrendously embarrassing.”
Answer
When Chris was on the lookout for internet hosting firm alternate options, the title Hostinger saved developing. After conducting some analysis and speaking to individuals who migrated to us, he determined to attempt our companies.
Chris bought a Enterprise Shared Internet hosting plan for himself first. He contacted a Buyer Success agent to assist migrate his web site and emails, who responded with step-by-step directions.
Due to this optimistic migration expertise, he determined to maneuver all his shoppers to Hostinger.
Throughout our chat with Chris, he raved about our Buyer Success brokers.
After the switch, an incident occurred to certainly one of his web sites. He hesitated to achieve out to our specialists, considering they may be unable to assist him. When he did, they returned with clear directions on methods to clear up the difficulty, which was fastened in lower than an hour.
“The sweetness is that irrespective of whom I converse to on the reside chat help – whether or not they’re from the US, Lithuania, or Asia – the extent of information is constantly excessive. They supplied options that may give me precisely the consequence I used to be on the lookout for. To get that stage of element is simply wonderful.”
Apart from English, our Buyer Success workforce speaks 9 different languages. We’ve got brokers residing throughout the globe, prepared to help you 24/7. You can too take a look at our information base for ceaselessly requested questions and a library of website-building tutorials.
One other characteristic Chris was impressed with was hPanel – our personal custom-built internet hosting management panel.
“I like that I can simply entry every part in hPanel – whether or not it’s emails, File Supervisor, or databases. It’s all right here logically grouped collectively, so that you don’t must dive in all places. Further issues which might be very nice are PageSpeed Insights integration, Malware Scanner, and Entry Logs to see how many individuals visited your web site.”
As a WordPress person, Chris appreciated how simple it’s to handle all of his web sites from the dashboard.
“With the previous internet hosting supplier, if I had round 25 web sites, I would want to log in to every admin panel one after the other, run an replace, log off, and go to the following one – which takes a very long time. With hPanel, the replace button is true on the dashboard, and I can transfer throughout completely different web sites in a matter of minutes.”
Take a look at our hPanel demo to see what Chris was speaking about.
Chris and his shoppers additionally observed an enormous safety and efficiency enchancment inside a month after the migration.
As an example, the Bentwaters Chilly Conflict Museum’s web site noticed a serious enhance in its GTMetrix efficiency rating – going from 80% to 95%. Its Largest Contentful Paint considerably dropped from 3224 to 638 milliseconds.
Chris went from paying £800/yr to round £100/yr to host his web site – eight occasions lower than what he used to spend. And with every part working easily, he can now spend much less time worrying about his shoppers’ web sites.
“Once I was with the earlier supplier, I felt their issues started affecting my day job. I used to be getting calls from livid shoppers throughout the daytime, and I wanted to leap in and attempt to perceive what was taking place. Now, I don’t hear a factor.”
Conclusion
Chris summed up his resolution emigrate to Hostinger as one of the best factor for his enterprise he’s performed in ten years.
“It’s simply so stable. I work in IT myself, coping with a number of suppliers globally. Some are phenomenal, and a few of them are very dangerous. I don’t use Hostinger for skilled use, however I want I might since you are so bloody good.”
We’re pleased to have helped Chris lower your expenses and provide his shoppers one of the best service whereas balancing his full-time job together with his facet hustle. It doesn’t matter what Chris wants, our Buyer Success workforce will all the time be prepared to assist him.
