An estimated 400 Atlassian clients have had entry lower for as much as per week in an ongoing downside the corporate has blamed on a upkeep script.
The incident first occurred round April 5, with the corporate acknowledging the issue on Twitter two days later.
Whereas operating a upkeep script, a small variety of websites had been disabled unintentionally. We’re sorry for the frustration this incident is inflicting and we’re persevering with to maneuver by means of the varied phases for restoration. [1/3]
— Atlassian (@Atlassian) April 7, 2022
A number of cloud providers have now been down for per week for these clients, which means they’ve misplaced entry to Jira Software program, Jira Work Administration, Jira Service Administration, Confluence, Opsgenie Cloud, Statuspage, and Atlassian Entry.
A number of customers took to Twitter to vent their frustrations and attempt to discover out what was occurring.
Whereas the corporate instructed them it had “mobilized a whole bunch of engineers throughout the group to work across the clock to rectify the incident”, many expressed questioned why Atlassian would deploy so many engineers to work on an issue impacting “a small variety of web site”.
“a small variety of websites” vs. “a whole bunch of engineers”
This sounds mistaken on so many ranges.
— Peter Schneider (@pschneider1968) April 8, 2022
Atlassian has greater than 200,000 clients.
The corporate unable to say when providers can be restored, making an attempt to guarantee clients that engineers are engaged on it across the clock by way of Twitter.
However most of the clients hit by the issue have complained in regards to the lack of communication from Atlassian about what’s occurring.
We have spoken with them however they can not give us an RCA or an ETA of once we can be restored. JIRA and confluence. That is day 7 now and nonetheless down.
— lotoole (@LaurenceOToole2) April 11, 2022
In response to person Laurence O’Toole saying “Day 5 of #Atlassian outage. No rationalization forthcoming but. What a large number!”, the corporate apologised “for not being extra proactive in our communication with you” including that its first precedence is getting websites again up and operating.
“For all main incidents now we have a post-incident assessment course of to assessment the reason for the incident & technical modifications that have to occur to stop recurrence. We can be doing that & publishing it publicly,” Atlassian stated in reply.
The firm stated it expects that “most web site recoveries to happen with minimal or no information loss” Atlassian wrote in a tweet.
Atlassian is updating its standing web page each three hours and by April 10 it appeared that it had been capable of restore partial entry for some clients though a substantial amongst of restoration stays forward.
Startup Every day has contacted Atlassian’s PR firm for a response. We’ll replace this story if and once we hear again from them.
