10 High-Rated Enterprise Telephone Apps for 2023

What’s that quantity calling?

Why are they calling?

And the way must you reply?

Once you’re taking enterprise and private calls on the identical system, it’s simple to make a mistake.

The mistaken greeting or gradual response can ship would-be clients to voicemail and even lose a sale.

That’s the place enterprise telephone apps are available. They enable you to handle enterprise calls on a single system.

They’re a easy answer to maintain work and private calls separate, letting you obtain incoming calls on a devoted enterprise telephone quantity with out carrying round two telephones.

One of the best platforms give you the pliability to make use of your private telephone, VoIP telephone, or one other internet-connected system like a laptop computer.

However not all choices are created equal. At Nextiva, we’ve dealt with billions of telephone requires 100,000+ corporations and helped numerous customers join reliably on each system.

In brief, we all know what groups of all sizes want in a VoIP telephone system.

We’ve reviewed the highest 10 apps that can assist you choose the fitting answer for your corporation wants.

Quick on time? Our choose is Nextiva. Most telephone apps are too simplistic for a rising enterprise or too complicated for small groups. Nextiva consists of the superior options companies want with an easy-to-understand interface and award-winning assist that makes it accessible for corporations of all sizes.

Listed here are the top-rated enterprise telephone apps for 2023 and past:

1. Nextiva
2. Sideline
3. Unlisted App
4. 1-VoIP
5. Banter.io
6. RingDeck
7. GenVoice
8. Telephone Wire
9. Netlines
10. Vonix.io

Our picks for enterprise telephone apps at a look

A enterprise app will help you handle separate work and private numbers on the identical system, in addition to provide the instruments you want for knowledgeable telephone presence.

Each incoming name is a possible sale, which is why it’s essential to decide on an app with the fitting options for your corporation. Built-in options enable you to streamline the platforms you employ and may end up in much less app fatigue in your group.

A standard enterprise telephone different is Google Voice, but it surely has restricted options. The excellent news is {that a} Google Voice quantity may be later ported right into a enterprise telephone service platform like Nextiva.

High 10 enterprise telephone apps

1. Nextiva

Nextiva’s enterprise telephone software program permits customers to name, prompt chat, or video convention with a single click on. Customers can transfer from the cell app to the desktop app seamlessly, making it nice for on-the-go calls and dealing out of your desktop at residence or within the workplace.

Nextiva supplies a set of enterprise telephone options with each plan. These options streamline your communications with one easy-to-use app, making it the only option for many companies.

Nextiva options

• An interactive voice response (IVR) auto attendant so inbound callers can rapidly choose which division to talk with utilizing their dial pad.
• Native and toll-free numbers, so clients don’t must pay a charge after they attain your corporation. An arrogance quantity additionally will increase the credibility of your corporation.
• Limitless HD voice calls with stellar name high quality from any laptop or cell phone.
• Customized caller ID, so prospects know who is asking forward of time, rising your possibilities of them choosing up the telephone. In reality, 76% of calls go unanswered in the event that they’re from unidentified or unfamiliar telephone numbers.
• Name routing so inbound callers attain the fitting division quicker, decreasing wait instances and enhancing the shopper expertise.
• Integration with widespread CRM software program, together with Salesforce, HubSpot, and Microsoft.
• Voicemail transcription so it can save you time and display voicemails rapidly while not having to take heed to them.

Nextiva professionals

• Wide selection of options, together with digital conferences, video conferencing, and group collaboration
• Person-friendly interface and straightforward setup
• Dependable name high quality and buyer assist
• Integrations with widespread productiveness apps like Google, Salesforce, and Zendesk

Nextiva cons

• Premium options might price greater than plans with cheaper suppliers
• No free trial

Nextiva pricing

• Important plan: $25.95/month
• Skilled plan: $30.95/month
• Enterprise plan: $40.95/month

2. Sideline

Sideline strives to prepare communication, simplify buyer interactions, improve responsiveness, and enhance group collaboration with its “second quantity” function that enables customers so as to add a second telephone quantity to their present telephone line.

Sideline options

• Free telephone quantity so customers can use a piece and private quantity on the identical system.
• Enterprise texting so customers can textual content purchasers and clients for relationship-building past a name or a sequence of emails.
• Auto-reply function to ship follow-up textual content messages to missed calls.
• Group quantity, which places one quantity on a number of telephones to share tasks and communication with group members.
• Connects via your service supplier as a substitute of over VoIP, which implies your digital telephone system doesn’t depend on Wi-Fi or knowledge (however can’t be used on a separate system).

Sideline professionals

• Reasonably priced and cost-effective
• Good name high quality and dependable connection
• Person-friendly interface and straightforward to arrange

Sideline cons

• Restricted options in comparison with different VoIP suppliers
• Some customers have reported lacking calls and login points

Sideline pricing

3. Unlisted

Unlisted is an app that allows you to add as many further numbers as you prefer to your telephone. You can also make and obtain calls from the app for enterprise or private use and select a quantity from any space code.

With Unlisted, you possibly can set your availability and routinely ship calls to voicemail if you like. You can even arrange automated messages for any missed calls.

Unlisted options

• Separate telephone numbers are accessible through an app in your cell system.
• It makes use of an actual telephone quantity along with your native or totally different space code if your corporation is concentrating on a sure location or demographic.
• Use Unlisted’s built-in VoIP service or change to relay calling to dial via your cell service supplier.

Unlisted professionals

• Nameless calling and texting, making it very best for privacy-conscious companies
• Discounted annual plan for added financial savings
• Limitless numbers on the identical system

Unlisted cons

• Some customers have reported poor name high quality and dropped calls
• Some customers have reported points with logging in
• No interactive voice response options, as you’ll discover with enterprise platforms

Unlisted pricing

• Month-to-month: $13.99/quantity/month
• Yearly: $99.99/quantity/yr

What’s the perfect softphone in your group?

We’ve lined primary smartphone apps that allow you to open a brand new enterprise line on the identical system. However what if you happen to’re on the lookout for a softphone in your complete workforce? What’s the perfect choose?

Nextiva has options which might be designed for groups, from small companies to enterprises and all the things in-between. With Nextiva, you’ll get the seamless administration and security measures you want, all in an easy-to-install platform with award-winning customer support.

4. 1-VoIP

1-VoIP is a residential and enterprise VoIP supplier that additionally provides SIP trunking. Whereas it doesn’t embrace its personal softphone apps, it integrates with different suppliers to allow you to make VoIP calls via any internet-connected system.

1-VoIP options

• Digital name forwarding to further telephone numbers.
• Digital softphone setup so customers could make and obtain calls from cell or desktop units.
• A do-not-disturb mode for when it’s worthwhile to unplug.
• A U.S.-based assist group and a 24/7 assist middle so that somebody’s at all times obtainable ought to an issue come up.

1-VoIP professionals

• 24/7, U.S.-based assist group
• Reasonably priced plans for many small companies

1-VoIP cons

• Doesn’t assist video conferencing
• Doesn’t combine with different software program like Google or Salesforce
• Some customers point out hidden charges that enhance the ultimate sale worth

1-VoIP pricing

• Enterprise VoIP: From $14.97/month, plus $0.02/minute
• SIP Trunking: From $29.97/month

5. Banter.io

Banter.io provides a unified voice, textual content, and fax instrument for its customers. Its texting function permits companies to interact in SMS advertising, whereas its voice and fax instruments enable for a extra acquainted enterprise telephone expertise. Customers get limitless calling and texting capabilities, browser calling, app integrations, and extra.

Banter.io options

• Customized caller ID so potential clients know who’s calling them forward of time.
• Name recording for inside coaching functions.
• Integrations with over 2,000 apps.
• Intensive enterprise communication options, together with contact administration, name switch, and convention calling with as much as three folks directly.
• Digital telephone system that’s obtainable on a vast variety of units concurrently.

Banter.io professionals

• Integrations with 2000+ main platforms, together with Google, HubSpot, Salesforce, and Microsoft Groups
• Straightforward no-code logic pipelines that can assist you reply to each name rapidly

Banter.io cons

• Comparatively restricted information base
• Restricted group and few third-party evaluations or suggestions

Banter.io pricing

• Customary: $9.99/line/month
• Enterprise: Enterprise calling packages require negotiation with Banter.io’s gross sales group

6. RingDeck

RingDeck is a enterprise telephone system that enables customers to name from anyplace on any system. Whereas it doesn’t have in depth integrations for bigger groups, it really works nicely for small enterprise house owners who have to maintain work and private numbers separate.

Ring Deck options

• Native and toll-free numbers as a part of every bundle.
• Handle enterprise calls from a cell system or desktop laptop.
• Add as much as 50 further numbers for $2/quantity/month.

Ring Deck professionals

• Toll-free numbers included
• Comparatively inexpensive pricing for including new numbers to any plan

Ring Deck cons

• A number of customers report points with logging into the app
• Per-minute billing can get costly as your corporation grows

Ring Deck pricing

• Native quantity with 1000 minutes: $20/month
• Native quantity with 5000 minutes: $30/month
• Native quantity with 10,000 minutes: $40/month
• Toll-free quantity: $5/month plus $0.02/minute

7. GenVoice

GenVoice provides a cloud-based VoIP service with over 40 enterprise options, from maintain music to name parking. GenVoice has integrations with most main CRMs and provides softphone apps for desktop computer systems and cell telephones.

GenVoice options

• Toll-free and world quantity performance for receiving worldwide calls.
• Enterprise hour performance to reroute calls throughout your off-hours.
• Tackle guide and CRM integrations, so your most essential contacts are saved routinely.
• Native numbers enhance the trustworthiness of your model or enterprise, even with no standalone workplace.

GenVoice professionals

• Limitless extensions on each plan
• Customary VoIP options together with name forwarding, name ready, and name parking
• The power so as to add worldwide digital telephone numbers to your plan

GenVoice cons

• No assist for video conferencing
• Restricted integrations with main platforms

GenVoice pricing

• Primary: $20/consumer/month
• Group: $25/consumer/month
• Enterprise: $35/consumer/month

8. Phonewire

Phonewire is a cloud enterprise telephone service for Android, iPhone, and desk telephones. It provides a hybrid answer for full VoIP service or integration along with your present landline numbers.

Phonewire options

• Name queuing so inbound callers know their place “in line” and aren’t ready on maintain aimlessly.
• The choice to blacklist and whitelist units of telephone numbers.
• Name-to-email performance, so if you happen to miss a name, it will likely be transcribed in an electronic mail and despatched straight to your inbox.

Phonewire professionals

• Name routing guidelines to make sure incoming calls go to the right line
• Fingers-on customization and assist selecting the best system

Phonewire cons

• Not probably the most inexpensive answer in comparison with different suppliers
• Restricted geographic location for native installations

Phonewire pricing

• Phonewire gates their pricing info, which may solely be accessed through a contact kind.

9. NetLines

Netlines is a telephone quantity app for Apple and Android. It provides extra options for a small enterprise telephone system than some rivals, together with auto attendant (like a digital receptionist), video conferencing, and name recording.

Netlines options

• A second enterprise line with the choice the port over your present telephone quantity as nicely.
• Auto-attendant to route inbound callers to the right departments through dial pad.
• Name administration encompassing name forwarding, screening, recording, and blocking.

Netlines professionals

• One of many most cost-effective choices available on the market
• Extra superior options than different apps, together with auto attendant and convention calling

Netlines cons

• Some reviewers complain of restricted buyer assist
• Some reviewers complain of bugs within the app

Netlines pricing

• $9/month if billed yearly, plus $4.50/month for every further consumer.
• $10/month if billed month-to-month, plus $5/month for every further consumer.

10. Vonix.io

Vonix.io provides cloud voice and messaging for its customers, plus options like enterprise texting and group chat to enhance inside collaboration. Companies can publish on their social media channels immediately from Vonix.io as nicely, making it a single portal to attach with clients wherever they’re.

Vonix.io options

• Limitless calling in North America with no further charges.
• Private, direct line of contact with its in-house assist group.
• Name analytics and reporting to get knowledge about name instances, name quantity, and different metrics.

Vonix.io professionals

• Reasonably priced plans in comparison with different distributors
• Dependable and secure telephone service
• Prospects report useful, pleasant customer support

Vonix.io cons

• Some clients say the implementation course of was much less clean than anticipated
• Lacks integrations with main platforms like Google or Salesforce

Vonix.io pricing

• Primary: $19.99 per-user, per-month, plus taxes and charges.
• Professional: $29.99 per-user, per-month, plus taxes and charges.
• Group: $39.99 per-user, per-month, plus taxes and charges.
• Enterprise: In case your group wants a extra strong plan, converse to a gross sales consultant.

Honorable Point out: Zoiper

Zoiper is a common VoIP app. It really works with many VoIP suppliers, together with Nextiva.

You possibly can join Zoiper along with your telephone supplier as a substitute of utilizing proprietary software program. You can even join it to a SIP trunk supplier, which is useful for testing connectivity.

Zoiper is an efficient choice for technical groups which might be on the lookout for extra management over their VoIP system than what’s offered out of the field.

The ultimate verdict: Nextiva

Our prime choose for a enterprise telephone app is Nextiva. Nextiva provides the perfect general worth for groups of all sizes. Nextiva consists of superior cloud reliability, strong options, and an easy-to-use interface. The software program is straightforward and quick to arrange, and Nextiva’s award-winning assist group is on the market 24/7.

Regardless of the dimensions of your group, you possibly can enhance your corporation telephone by upgrading to Nextiva.

So, why must you go along with Nextiva’s enterprise telephone app?

Having a enterprise telephone app that’s dependable, versatile, and feature-rich is essential for any rising enterprise, however not simply any supplier will do.

Over 100,000 companies throughout the U.S. select Nextiva as their VoIP supplier. With greater than 40 options in a single easy-to-use, comfortably priced enterprise telephone app, Nextiva makes communication with clients seamless and gratifying.

To get began, check out our pricing web page for an entire breakdown of every plan and a clear view of the options every one consists of.